Privacy Policy - Flips & Bidz

Flips & Bidz is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flipsandbidz.com and participate in our online auctions. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment processors)

b. Usage and Transaction Information:

IP address
Browser type and version
Operating system
Cookies and site usage data
Bidding history and transaction details

c. SMS Information:

If you provide your phone number, we may send SMS messages for order updates, promotional offers, and customer service.

2. How We Use Your Information

We use the collected information to:

Facilitate the bidding and purchasing process
Process payments and manage your account
Send order confirmations, shipping updates, and promotional offers
Improve our website, services, and auction experience
Provide customer support and respond to inquiries
Prevent fraud, unauthorized access, and ensure website security

We do not sell or share your personal information with third parties for their marketing purposes without your consent.

3. SMS & Text Messaging

By providing your phone number and opting in, you consent to receive SMS messages from us regarding our services, updates, or transactions.

🔒 Our SMS Privacy Guarantee:

We do not share, sell, rent, or trade phone numbers or SMS consent with third parties or affiliates for any purpose.
SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.
We strictly use SMS data solely for the purpose of communicating with you as authorized.
SMS opt-in data and consent will not be shared with any third party for marketing purposes.

You may opt out of SMS communications at any time by replying "STOP" to any of our messages. For help, reply "HELP" or contact us at flipsnbidz@gmail.com

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies help us:

Analyze website traffic and trends
Store user preferences for future visits
Improve website functionality

You can manage cookie preferences in your browser settings. However, disabling cookies may impact website performance.

5. Data Security

We take security seriously and implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

We may use third-party services to help process payments, store data, or perform other business operations. These providers have access to personal information only to perform specific tasks and are bound by confidentiality agreements.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing communications, including text messaging
Request information on how your data is being used

To exercise these rights, contact us at support@flipsandbidz.com.

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or store information from individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Effective Date." Continued use of our website constitutes acceptance of the updated policy.

10. Pickup Information

PLEASE MAKE SURE TO TEXT 626-944-3190 OR VISIT FLIPSANDBIDZ.COM TO SCHEDULE YOUR PICKUP TIME BEFORE ARRIVAL!

All items must be picked up within 7 days of the auction closing or they will be forfeited.
Pickups are available Wednesday through Monday from 10 a.m. to 5 p.m.
Items not claimed within this time frame will be forfeited with no refunds.
We will not hold any items beyond 7 days.
Buyers are responsible for the removal of purchased items.
When requesting assistance with loading, you acknowledge that Flips and Bidz is not responsible for any injuries, damages, or accidents resulting from loading, securing, or transportation of purchased items during or after the pickup process.

11. Warranties & Guarantees

All items are sold "as is, where is," with no warranties or guarantees, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. Flips and Bidz makes no representations or warranties regarding the accuracy, completeness, or reliability of item descriptions, images, or condition reports.

Pre-Purchase Inspection

We invite all bidders to visit Wednesday through Monday between 10:00 a.m. and 5:00 p.m. to inspect items in person before bidding. You may also contact us for additional condition information about specific lots before placing a bid.

Buyer Responsibility & Risk Assumption

Buyers assume all risks associated with the purchase, use, transport, and resale of items.
Buyers are responsible for inspecting items prior to or during pickup.
Once an item is purchased, the buyer waives any claims against Flips and Bidz regarding its condition, usability, or value.

Liability Limitations

By purchasing, the buyer agrees that Flips and Bidz, including its owners, employees, agents, and affiliates, shall not be held liable for any damages, injuries, losses, or claims arising from:

The use, transport, or resale of any purchased item.
Errors or omissions in item listings, descriptions, or images.
Any defect, malfunction, or safety issue related to the purchased item.

By proceeding with a purchase, the buyer acknowledges and agrees to these Terms and Conditions.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Flips & Bidz

Address: 15300 Valley View Ave, La Mirada, CA 90638

Phone: (626) 944-3190

Email: support@flipsandbidz.com